As technology continues to innovate, somewhere in between, IT experts and consultants from around the globe start to refer to themselves as Managed Services Providers or MSP. It then gradually gained popularity, especially in small to medium-sized businesses. But what does it take to be called a Managed Services Provider?
MSPs help businesses run their systems smoothly, keep it secured, and stay up-to-date. They’re also responsible for the daily technical issues so entrepreneurs can focus on running their businesses.
AThe long answer is that MSPs take over this bulk of responsibilities of all the IT technical support specialists such as help desk, networking, security, cloud integration, data storage and protection, disaster recovery, patching and more. An MSP remotely looks after a business’ entire IT network while reporting on quality performance for a monthly fee.
Other than keeping your systems always updated, a Managed Services Provider keeps track of computers and alerts when something suspicious occurs—or about to. Gone were the days when systems were checked most likely once a month only to ensure that everything is good and that hardware isn’t malfunctioning. With Managed Services, businesses now have the tools to monitor critical functions ‘round the clock—nonstop. This mitigates sudden downtime and system failures.
One feature of a Managed Services Provider that distinguishes it from the usual IT support services is its Managed Service Agreement that comes with a flat monthly fee. Adds, moves, and revisions are still to be paid but maintenance is already inclusive, hence, if anything goes wrong, an MSP will have to fix it without incurring additional charges. This makes IT budget stable and predictable which is quite practical for small business owners.
There is no one book for all small businesses out there so Managed Services Providers will have to provide a menu of service options to address a specific IT needs and help the business grow. For new clients, we assess your present technical environment, determine areas of improvement, and discover opportunities to reinforce business goals. We have a Service Level Agreement to set the scope of what you can expect from us which covers the response times, performance targets, and security guarantees.
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