Take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues for enterprise clients through remote (online and via telephone) support.
Responsible in resolving challenging, potentially high impacting customer situations with the utmost level of technical expertise and professionalism.
Should be highly analytical with the ability to derive facts quickly, methodically, and accurately.
This is a customer-facing role that will require solution to product, system and network problems of low to high complexity.
Provides day to day support and maintenance on workstations, servers and network devices.
Attends to Australasia, US, Europe and local clients on IT issues such as desktop software installation and application troubleshooting.
Provide support on Autotask ticketing system for resolution.
Collaborates with IT Team and other engineering group with the primary goal of providing the best solution to customer concerns.
At least 2 years of work experience as a Systems Administrator
Ability to research and solve problems
Knowledge on platforms such as Microsoft Windows Server and Desktop Operating systems, including ability to troubleshoot services, applications, and drivers.