• Take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues for enterprise clients through remote (online and via telephone) support.
  • Responsible in resolving challenging, potentially high impacting customer situations with the utmost level of technical expertise and professionalism.
  • Should be highly analytical with the ability to derive facts quickly, methodically, and accurately.
  • This is a customer-facing role that will require solution to product, system and network problems of low to high complexity.
  • Provides day to day support and maintenance on workstations, servers and network devices.
  • Attends to Australasia, US, Europe and local clients on IT issues such as desktop software installation and application troubleshooting.
  • Provide support on Autotask ticketing system for resolution.
  • Collaborates with IT Team and other engineering group with the primary goal of providing the best solution to customer concerns.


  • At least 2 years of work experience as a Systems Administrator
  • Ability to research and solve problems
  • Knowledge on platforms such as Microsoft Windows Server and Desktop Operating systems, including ability to troubleshoot services, applications, and drivers.
  • Network Technologies (Firewall, VPN & Bandwidth management/traffic shaping)
  • Network protocols (TCP/IP, DNS, LDAP etc.)
  • Virtualization and/or cloud technologies (VMware vSphere, Microsoft Hyper-V, Microsoft Azure)
  • Strong understanding of Windows Server 2012/2008, Windows 7 & 10, Active Directory
  • ISP experience is a plus.
  • Experience in hardware, server, operating systems, applications, drivers and network troubleshooting.
  • Experience with service desk ticketing systems.
  • Self-motivated and has high sense of accountability.
  • Organized and pays attention to details.
  • Able to manage time and knows how to set priorities.
  • Enjoys problem solving and passionate in learning new technologies/skills.
  • Security network, and systems-related professional certifications are a plus.


  • Free breakfast, lunch & snacks
  • Medical Insurance (HMO)
  • Travel Benefits (Local and International)
  • Educational Assistance Benefit
  • Salary Loan
  • Device Loan
  • Technical Certification Incentive Program

  • Learning and Development
  • Extended Vacation Leave benefits
  • Performance Bonus & Rewards
  • Monthly Attendance Rewards
  • Monthly Customer Excellence Awards
  • Best Performing Team Rewards
  • Company Social Activities (Team Building, Sports Fest, Monthly Party’s...etc)


ISO Certified

ISO 9001
ISO 9001:2015
ISO 27001
ISO 27001:2013