Are you still depending on your in-house IT staff to look after your IT network and systems? That might have to change now.
Technology has come a long way since the days of break-and-fix of the good ol’ days, and the reality is that most internal IT services aren’t equipped for a remote workforce especially at drastic times like this—the Covid19 pandemic. It’s not surprising that many businesses find their IT technical support specialists to be reactive instead of proactive. If you’re one of those who are complacent at the idea of outsourcing IT support to a third-party provider because you think your current network IT infrastructure is fine enough, you might want to think about that again. There are a lot of benefits that you could already be missing out should you have considered getting an IT managed service provider. The increase of demand can be largely attributed to small-medium sized businesses (SMBs) that need access to the latest technology to keep a competitive edge in their markets and still sustain growth but doesn’t have enough budget to meet these goals.
With IT managed services, SMBs are now able to play at the same level as large corporations without overextending themselves—and this is only one of the many advantages of managed services.
What is IT Managed Services?
The term “managed services” refers to the practice passing business administration and management responsibilities to a third party. It’s obvious this term isn’t specific to IT alone and that’s because managed services can refer anything from supply chain management to marketing strategy to call center operations. If you point to IT accountabilities, then the term used is IT managed services.
Gets to focus on your core business.
And rightly so. You are there to think about how to grow your business, how to reach your target market and keep your business afloat despite the global crisis. As your business grows, so will your IT needs. Your present IT support may be able to deal with a few increased workloads, but in the long run, they’ll get overwhelmed and unable to scale according to your business demands forcing you to pass other responsibilities to other staff while you find a solution to an IT problem.
The good thing about IT managed services is that it not only frees you up but also allows you to focus on your core business and easily fill in the gaps whenever needed. A qualified IT managed services provider has a flexible service model that allows you to choose what level of service you need, whether that means just keeping the power on or outsourcing your business’ entire IT team.
Access to the right experts.
New technology entails a new set of problems—problems that your current IT staff may not have the experience or knowledge to resolve. Then here comes the issue of management because whether or not your systems are in the cloud or within the premise, you’ll still need a large number of resources to support your business solutions. What you need is a one-stop-shop for all of these.
A managed services model can allow you to hire a whole team of IT professionals with different specialties at a flat monthly rate. Some managed services provider allows you to add or remove specialists from your team as needed depending on the needs of your project. These professionals could include technical or functional, architectural or consultants who can keep your systems up and running for the long haul.
Keeps expenses minimal despite the crisis.
Managed services lower labor costs and takes out the cost of hiring and training new IT staff. The availability of experts on a scalable basis is convincing enough for most small-and-medium businesses. On top of that, most managed service providers have a hybrid model of onshore or offshore resources for you to extend your resource base. The best part is the service-level agreement (SLA) that can be customized to your unique business needs. No more unexpected service costs. What you need to look for is a managed service provider that has a solid strategic relationship with your solutions or cloud providers.
Scales up and down with ease.
Given the sudden outbreak and drastic shift of workforce from office to home, a managed services provider can respond to changes in your business in real-time. Receive support whenever needed. Look for a provider that has advanced services such as proactive monitoring, reporting, on-call options, or 24/7 flexibility with global support on multiple time zones.
What is House of IT’s Managed Services?
We’re glad you asked. We’ve been in the industry for over 15 years serving major clients worldwide. It’s an end-to-end solution to your overall IT needs. You are at liberty to choose which IT components you need us to manage and which service levels you want us to apply to your business requirements. We attend to any concerns with a strategic approach, at the same time, help you identify and develop IT tools and practices to enhance business efficiency and productivity.
– Save cost by 30% to 40% with unlimited IT support for a flat monthly fee, charged on a per device/user basis for easy scaling up or down.
– Improve security
– Tap into cloud solutions
– A proactive approach to IT problems through 24/7 pro-active systems monitoring and alerting
– Guaranteed system uptime, helpdesk response time and resolution targets
– Money-back Service Level Agreement
HOUSE OF IT designs, implements, and manages IT solutions so you only have to deal with one IT service provider. It’s fast and reduces labor costs with better efficiency and security. Our certified technicians, architects, and engineers will ensure that all designs meet company and regulatory requirements. We help you realize where you are in your IT infrastructure and take you where you can possibly be with our customized IT design and solutions. Because we enable businesses to grow with our proven effective and scalable IT solutions, we are awarded the ISO 9001:2015 certification for Quality Management, and ISO 27001:2013 certification for IT Security.