IT TECH SUPPORT

RESPONSIBILITIES

  • Provides day to day support and maintenance on workstations, servers and network devices.
  • Attends to Australasia, US, Europe and local clients on IT issues such as desktop software installation and application troubleshooting.
  • Provide support on Auto Task ticketing system for resolution.
  • Creates reports and provide update on the tasks on hand in a timely manner.

REQUIREMENTS

  • Bachelor’s/Technical Vocation/College Degree in Information Technology/Information Communication Technology, Computer Engineering, Computer Science or equivalent.
  • Able to work independently in a team environment
  • Logical thinking and active listening skills to resolve issues in a professional manner.
  • Knowledge of customer service principles and practices.
  • Excellent critical thinking and English conversational skills, both verbal and written.
  • Skilled in hardware, server and network troubleshooting
  • Proficient in MS Office apps such as Word and Excel or any productivity apps
  • Knowledge in any Server or Desktop OS.

BENEFITS AND PERKS

  • Free breakfast, lunch & snacks
  • Medical Insurance (HMO)
  • Travel Benefits (Local and International)
  • Educational Assistance Benefit
  • Salary Loan
  • Device Loan
  • Technical Certification Incentive Program

  • Learning and Development
  • Extended Vacation Leave benefits
  • Performance Bonus & Rewards
  • Monthly Attendance Rewards
  • Monthly Customer Excellence Awards
  • Best Performing Team Rewards
  • Company Social Activities (Team Building, Sports Fest, Monthly Party’s...etc)

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ISO Certified

ISO 9001
ISO 9001:2015
ISO 27001
ISO 27001:2013